Shipping policy

Shipping Policy – StepAlign

StepAlign strives to ensure fast and reliable delivery.

Processing and Delivery Timeframes

Order processing generally takes 2 to 5 working days.

Delivery time within the United Kingdom is 7 to 15 working days.

Shipping Costs

Shipping costs are calculated at checkout.

Tracking Information

Once your order has been dispatched, you will receive a tracking number to monitor your delivery.

Delivery Delays

We are not responsible for delays caused by external factors such as strikes or customs authorities.

Items Damaged During Transit

If an item arrives damaged, please contact us within 48 hours of receipt and provide photos of the item.

Free shipping

Enjoy free shipping on all orders – no minimum spend required.

Customer service

A dedicated team ready to assist you before and after your purchase.

30-Day Guarantee

Try risk-free – return or exchange within 30 days if you’re not satisfied.

Secure payment

Your payment is encrypted and 100% secure for peace of mind.