Privacy policy
Privacy Policy
This Privacy Policy describes how StepAlign (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from StepAlign (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” means the user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected in accordance with this Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Policy, please do not use or access the Services.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised version on the Site, update the “Last updated” date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use your information to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users or third parties.
What Personal Information We Collect
The types of personal information we collect depend on your interaction with our Site and Services. By “personal information”, we mean information that identifies you, relates to you, or can reasonably be associated with you. The following sections describe the categories and specific types of information we collect.
Information We Collect Directly from You
Information that you provide directly through the Services may include:
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Contact details: name, address, telephone number, email address.
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Order information: name, billing address, delivery address, payment confirmation, email address, telephone number.
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Account information: username, password, security questions, and other account security details.
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Customer support information: information you choose to share when communicating with us through the Services, for example by sending a message.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may limit your access to or use of those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”), for example through cookies, pixels and similar technologies (“Cookies”). This information may include details about your device, browser, network connection, IP address, and other interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, such as:
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Companies that support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (such as bank account details, card details and billing address) to process your orders.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or our partners may automatically collect certain information using tracking technologies.
All information obtained from third parties is handled in accordance with this Privacy Policy (see also the section on Third-Party Sites and Links).
How We Use Your Personal Information
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Provision of products and services: to perform our contract with you, process payments, prepare and fulfil orders, send notifications, manage accounts, handle shipping, returns and exchanges.
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Marketing and advertising: to send you marketing communications and personalised content, and to tailor our advertising.
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Security and fraud prevention: to detect, investigate and prevent fraudulent, illegal or malicious activities.
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Communication and service improvement: to provide customer support and improve our Services.